DSW shoppers enjoy the best shoe selection at prices unmatched anywhere.
Not only does DSW give in-store and online customers unparalleled rewards and offers with footwear purchases, DSW VIP members receive generous rebates on shopping for everyday items such as groceries, gas, cellphones, espressos, birthday gifts, flights home, movie tickets, dining, clothes, sports, medical bills, etc. with only exceptions such as cash-like items.
DSW Visa® Program credit card holders enjoy:
- For VIP Club & Gold card holders 2 points per $1 spent, while VIP Elite members get 3 points per $1 spent
- On all purchases in and outside of DSW, 1 point per dollar charged
- DSW VIP Program members also receive $5 Reward for every $100 spent
- Free return shipping on all DSW Visa purchases made on dsw.com
- Special rewards and offers—tons of chances to get ’em!
What’s included with a DSW Visa® and VIP membership?
- Points you earn go toward DSW VIP Program certificates
- Double Points events
- Advance notice of promotions
- A special birthday certificate
- My Rewards delivers the account information you need plus the fashion news you love, straight to your inbox when you join the email list.
- Your own My DSW Rewards page at dsw.com where you can track your points
- Member-only exclusives like free shipping!
- The opportunity to earn even more benefits with the DSW VIP Elite Program
Do points ever expire?
Yes. Unredeemed points expire 24 months after they are earned. They will then be deducted from your balance. DSW will notify you by email prior to expiration.
What is a VIP Elite member and how do I become one?
VIP Elite members are our most loyal shoppers and receive an incredible list of benefits:
- Free, next-day shipping
- Premier Bonus Points: earn 50% more points with every purchase
- Premier Priority Attention gives you our best level of customer service
How can I become a DSW VIP Elite member?
DSW Rewards members who spend a minimum of $500 in a calendar year (between January 1 and December 31) qualify for DSW VIP Elite status.
When I return my purchase do I get my certificate back?
If you are able to exchange the item, it is still valid for the item you’ve exchanged for. Unfortunately, if you are only making a return, your certificate will no longer be valid.
Can you combine my memberships since I have more than one?
Absolutely. Just call Customer Service at 1.866.DSW.SHOES.
Why didn’t I get a birthday coupon this year?
There’s a good chance we haven’t seen you in awhile. As long as you shop with us in store or online at least once a year, we’ll be sure to send you a birthday certificate.
If I’m a member can I get free shipping?
Yes: all members receive free shipping. Just type in the shipping offer code at checkout. You’ll see it advertised on the dsw.com homepage. And if you’re a VIP Elite member, 2nd-day shipping is always free!
How do I cancel my DSW VIP account?
Contact Customer Service at 1.866.DSW.SHOES to unsubscribe, but please know that we’ll miss you.
Can all members bank their points?
This benefit is exclusive to our VIP Elite members. So just keep shopping towards that Elite status.
How are base points are calculated?
You’ll earn 1 Base Point per dollar spent on eligible merchandise. A $5 DSW certificate is issued when you reach $100 in eligible purchases.
What are DSW Bonus Points?
Bonus Points are member extras that can help you earn DSW certificates faster. You will be notified by email of these events.
What are DSW Double Points?
If you give us your email address, we’ll notify you of Double Points events, an opportunity to earn 1 Base Point + 1 Bonus Point per dollar on merchandise.
What are qualifying points?
Qualifying points are the Base Points earned on every purchase. They’re valid from January 1–December 31 and do not roll over year to year. When you earn 500 qualifying points in a single calendar year, you automatically reach DSW VIP Elite membership status.
What kind of points do I need to earn DSW certificates?
Base and Bonus Points both count toward DSW certificates. However, only Base Points are counted toward qualification for membership in the DSW VIP Elite club.
What happens to any leftover points after a DSW certificate has been earned?
These are the first points counted toward your next $5 Rewards certificate.
How can I be sure I’m getting points for my purchases in stores?
Online: Link your DSW VIP member number to your dsw.com web site just once, and you’ll never need to worry about it again. Then whenever you shop dsw.com, just log in and you’ll earn VIP Program Points with your online purchase.
In DSW stores: There are two easy options for ensuring you earn points. Either show DSW VIP membership card to the cashier, or tell the cashier your telephone number or mailing address, and he or she can look it up.
How soon after my purchase are points added to my balance?
For in-store purchases, points will be applied within 24 hours. For online purchases, points are not applied until your order has been shipped. Bonus points can take 2-3 weeks to be applied to your balance.
What if I think there’s been a mistake with my points balance?
First, make sure you’ve waited long enough. It can take several days for points to show up in your balance. If there is a mistake, just contact Customer Service at 1.866.DSW.SHOES.
What happens to my points if I return merchandise?
The point value of your return is deducted from your balance.
Can I save my points instead of receiving a VIP Program certificate every time I get to $500 spend?
Sure! This is called Points Banking, but it’s only possible if you’re a DSW VIP Elite member.
Do I earn points when I redeem VIP Program certificates?
You’ll earn points on every dollar you spend that exceeds the certificate value (excluding tax). Your certificate savings do not earn points.
Do I earn points on tax or shipping?
Sorry, you only earn points on the actual product.
Do I earn points for the purchase of DSW Gift Cards or DSW e-Gift Cards?
No. When you buy a DSW Gift Card or e-Gift Card, you are converting your money into “store cash” for someone else to spend. If the recipient of the gift is a DSW VIP Program member, that person will earn points when redeeming the card. It’s like two gifts in one!
What is DSW VIP Elite Club?
For our most loyal customers, VIP Elite benefits makes it possible to earn points much faster than with basic membership and you’ll get free, next-day shipping.
- VIP Elite Bonus Points: earn 50% more points with every purchase
- VIP Elite Choice Cards: two cards get you one Triple Points day every six months so you can let the points pile up
- VIP Elite Priority Attention gives you our best level of customer service
How can I become a DSW VIP Elite member?
DSW VIP Program members who earn 500 qualifying points in a calendar year (between January 1 and December 31) will qualify for DSW VIP Elite membership.
How do I know if I’m close to earning membership in DSW VIP Elite program?
Go to dsw.com to access your membership information and see how many qualifying points you’ve earned.
Once I’ve qualified, how quickly do I begin receiving VIP Elite benefits?
Just one shopping day after you qualify, you’ll receive your benefits on purchases made with your membership.
For in-store purchases, please allow 24 hours for points to be posted to your Points History page.
For online purchases, the points will be posted once your dsw.com order has been shipped.
How long will I have DSW VIP Elite benefits?
Your DSW VIP Elite benefits will last from your qualifying date through the end of the following calendar year.
What are Bonus Points?
Bonus Points earn you more points per dollar spent.
How many points will I earn per dollar on Triple Points days?
On regularly-priced purchases, you will earn 3 points per dollar: 1 base point per dollar plus 2 bonus points.
Does DSW count extras, such as Bonus Points, toward VIP Elite membership?
Only Base Points are counted toward DSW VIP Elite membership. But you will find that you accumulate points to Rewards certificates much, much faster.
What’s so special about VIP Elite Priority Attention?
When you’ve reached the VIP Elite level, you’re clearly one of our best customers. So we’ve reserved a special email address and phone number just for you. If you need us, you can reach us quickly and receive a personal response.
Can I save up points instead of receiving a Rewards certificate every time I get to 100 points?
Sure can. As a DSW VIP Elite Rewards member, you can opt for a benefit called Points Banking.
Once you’ve earned a certificate, we’ll hold on to it until you request it. To get more information and to set up Points Banking, go online at dsw.com and follow the on-screen instructions.
Why do I have a personalized DSW VIP Elite Rewards card?
We like to recognize our best shoppers! The card acknowledges your special status but your member number stays the same.
Do I have to carry my personalized card?
You don’t need a membership card to shop online or in-store, but you do need to identify yourself as a DSW VIP Elite member to be sure that you earn Proram Points when you shop.